Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to ensure customer satisfaction and success with filtration equipment.

Key Responsibilities:

• Serve as the first touchpoint for customers, ensuring success in running filtration equipment
• Provide remote troubleshooting and technical support for customer filtration equipment
• Track and document customer issues in CRM and liaise with the service team for on-site needs

Required Qualifications:

• 3+ years of experience in a customer-facing role, preferably in a business setting
• High school diploma or GED attained
• Basic working knowledge of Microsoft applications