Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative, Commercial.

Key Responsibilities

• Manage customer maintenance contract renewals and upsell premium services
• Conduct customer experience assessments and manage annual pipeline to ensure customer retention
• Collaborate with cross-functional teams to prepare special terms and assist customers with support-related issues

Required Qualifications

• Bachelor's Degree required; relevant experience may be considered
• Advanced proficiency in English and German
• Experience in Sales, Account Management, or Customer Success Management
• Proven track record of exceeding quotas and KPIs
• Ability to manage complex customer requests and work autonomously in a fast-paced environment