Customer Success Representative

Job Summary

Customer Success Representative is a full-time remote position responsible for managing order processes, providing customer support, and ensuring effective communication with stakeholders.

Key Responsibilities

• Run daily reports of open orders and follow up as necessary
• Monitor new orders, schedule follow-ups, and confirm shipping details
• Provide backup support for other representatives and mentor entry-level team members

Required Qualifications

• High school diploma or GED required
• 2+ years of customer service experience
• Proficiency in Microsoft Office and relevant systems
• Ability to multi-task and manage time effectively
• Flexibility to work independently and collaboratively