Customer Success Representative

Job Summary

Providing exceptional support to prospective and current students, the temporary full-time Customer Success Representative will manage inquiries via phone and email, ensuring a positive student experience while working remotely.

Key responsibilities:

• Deliver outstanding service to students through professional communication and effective problem-solving
• Field inquiries from prospective students and utilize sales techniques to secure enrollments
• Support existing students with account updates, technical assistance, and course navigation

Required qualifications:

• High School Diploma or GED; a two-year degree is preferred
• Minimum of 2 years of customer service experience in a similar role
• Experience with CRM systems, preferably Salesforce.com
• Ability to efficiently navigate multiple programs and troubleshoot issues
• Strong adaptability to changing processes and products