Customer Success Representative

Job Summary

Passionate about delivering exceptional customer service, the full-time remote Customer Success Representative will serve as the primary contact for customers, ensuring prompt responses to inquiries, processing orders, and driving continuous improvement within the organization.

Key responsibilities

• Respond quickly and professionally to customer inquiries regarding pricing, order status, and shipping details
• Process orders accurately, ensuring completeness of specifications and relevant information for both product and custom orders
• Act as the voice of the customer internally to advocate for continuous improvement and adherence to service quality standards

Required qualifications

• High school diploma or equivalent experience (GED)
• Proven ability to engage professionally and courteously with customers over the phone or via other communication methods
• Strong computer skills, particularly in Microsoft Office suite (Word, Excel, PowerPoint)
• Experience or working knowledge of ERP systems, ideally SAP
• Familiarity with Salesforce and international order experience is preferred