Customer Success Representative

Job Summary

To support sales growth and customer satisfaction, the full-time remote Enterprise Customer Success Representative will partner with Client Partners to ensure effective onboarding, product training, and ongoing support for Pearson's Online Adult and Career Education portfolio.

Key responsibilities

• Evaluate customer needs and deliver impactful demonstrations of Pearson courseware products
• Ensure successful customer onboarding and correct usage of Pearson products
• Drive instructor success through ongoing training and support, maximizing the impact of digital products

Required qualifications

• Bachelor's Degree or equivalent experience
• Experience in customer-facing roles such as customer success, account management, or corporate training
• Background in Edtech, Customer Success, Higher Education, or Sales
• Strong analytical skills and learning agility
• Ability to develop and leverage relationships effectively