Customer Success Representative
Job Summary
Providing exceptional support to clients, the part-time Customer Success Representative will manage inbound customer requests, communicate with laboratory personnel and physicians, and liaise with internal teams to ensure customer needs are met, working remotely or in a hybrid capacity from Redwood City, CA.
Key responsibilities
- Provide high-quality support via phone, email, and help tickets for inbound customer requests
- Communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius
- Liaise with Sales and Business Development teams to support customer needs
Required qualifications
- Bachelor's or higher degree in Biological Sciences preferred
- 3+ years of customer support/service experience in healthcare or related industry required
- Experience working with hospital laboratories and clinicians preferred
- Experience with ticketing systems (Zendesk) and Salesforce preferred
Complete Job Description
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