Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative for a growing SaaS team.

Key Responsibilities:

• Manage customer accounts and provide strategic guidance on product usage based on individualized needs
• Build relationships with customers and collaborate with the sales team to maintain and grow relationships
• Identify upsell opportunities and effectively communicate them to customers and the sales team

Required Qualifications:

• One year of account management, customer success, or B2B sales experience preferred
• Strong customer focus to advocate for customer success
• Project and task management experience preferred
• Ability to present to audiences of all sizes with confidence and expertise
• Tech-savvy with familiarity with CRM platforms, such as Salesforce, preferred