Customer Success Retention Manager

Job Summary

Leading and coaching Team Leaders across the Spanish, UK, and French markets, the full-time remote Customer Success Retention Manager will develop and execute customer retention strategies, manage key accounts, and drive team performance to enhance customer lifecycle value.

Key responsibilities:

• Develop and implement regional customer lifecycle strategies to minimize churn and drive growth
• Lead and mentor Team Leaders and their retention and key account teams, fostering a high-performance culture
• Analyze performance metrics and data to identify areas for continuous improvement and strategic decision-making

Required qualifications:

• Proven experience in leading and developing Team Leaders in a Customer Success or Key Account Management environment
• Track record of designing and executing effective customer retention strategies
• Experience managing high-value customer lifecycles and key accounts
• Strong data-driven decision-making skills with a focus on performance analysis
• Full professional proficiency in English and Spanish; French proficiency is a plus