Customer Success Senior Director

Job Summary

A company is looking for a Senior Director - Customer Success, Auto Adjacent Solutions.

Key Responsibilities

• Maximize customer value, retention, and growth through effective team leadership and structured service delivery
• Lead and develop a customer success team, ensuring disciplined execution and performance management
• Coordinate activities across multiple segments and drive the adoption of customer success tools and methodologies

Required Qualifications

• Bachelor's Degree; Master's degree preferred
• 7-10+ years of customer success experience with significant people leadership responsibility
• Proven success in managing and scaling complex B2B customer success teams
• Experience in data, analytics, SaaS, research, or advisory-based businesses
• Familiarity with Salesforce or equivalent CRM platforms