Customer Success Senior Director

Job Summary

A company is looking for a Senior Director - Customer Success in Finance & Insurance.

Key Responsibilities

• Lead the customer success team to maximize customer value, retention, and growth
• Oversee renewals bookings performance and ensure disciplined execution across the team
• Coordinate activities among customer success managers and drive adoption of enterprise tools and methodologies

Required Qualifications

• Bachelor's Degree; Master's degree preferred
• 7-10+ years of customer success experience with significant people leadership responsibility
• Proven success managing and scaling complex B2B customer success teams
• Experience in data, analytics, SaaS, research, or advisory-based businesses
• Familiarity with Salesforce (or equivalent) CRM platform(s)