Customer Success Senior Director

Job Summary

Leading a new customer success team within the auto adjacent solutions sector, the full-time Customer Success Senior Director will maximize customer value and retention through proactive partnerships and structured service delivery while working remotely.

Key responsibilities

• Own renewals bookings performance and translate customer success strategy into clear priorities and execution plans
• Lead, coach, and develop team members while establishing consistent expectations for renewals processes and account management
• Orchestrate team activities across multiple segments and ensure effective coordination among customer success managers and product management

Required qualifications

• Bachelor's degree; Master's degree preferred
• 7-10+ years of customer success experience with significant people leadership responsibility
• Proven success managing and scaling complex B2B customer success teams
• Strong coaching skills and the ability to influence without direct renewals responsibility
• Experience in data, analytics, SaaS, research, or advisory-based businesses