Customer Success Senior Director

Job Summary

A company is looking for a Senior Director of Customer Success.

Key Responsibilities:

• Lead a team of Customer Success Managers (CSMs) to advocate for customers and help them achieve their business outcomes
• Manage client renewal and retention opportunities for additional revenue and growth
• Establish relationships with other team leaders to ensure a unified approach to customer success

Required Qualifications:

• 5+ years' experience in a SaaS CSM people management role
• 8+ years' experience in relationship development and management with executives in complex customer environments
• Experience leading Customer Success teams with ARR of 100mm+
• Bachelor's or advanced degree in technology- or business-related field
• Familiarity with CX (industry and technology) to lead a consultative approach