Customer Success Solution Architect

Job Summary

A company is looking for a CX Solution Architect to join their Customer Success team.

Key Responsibilities

• Serve as a trusted advisor to customers, optimizing their use of the Financial Performance Management Suite
• Partner with Customer Success and Account Managers to drive adoption and long-term customer health
• Conduct strategic discovery sessions to align solutions with evolving customer goals and identify optimization opportunities

Required Qualifications

• 5+ years of Accounting or FP&A experience, including financial reporting and budgeting
• Hands-on experience with financial planning and reporting processes
• Experience with Financial Management or EPM software in a functional or advisory capacity
• Strong executive presence to influence and advise senior stakeholders
• Customer-centric mindset with a proactive approach to driving outcomes