Customer Success Specialist

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Jul 10, 2024
This job expires in: 26 days

Job Summary

A company is looking for a Customer Success Specialist.

Key Responsibilities:
  • Lead customer onboarding process and account reviews to ensure customer success and value
  • Act as the voice of the customer by actively listening, documenting feedback, and coordinating with internal teams for resolutions
  • Analyze customer data to identify opportunities for value creation and present findings to management
Required Qualifications:
  • Bachelor's degree
  • 1+ years of relevant work experience in client-facing roles
  • Ability to earn customers' trust through competence and connection
  • High intellectual curiosity and strong ability to learn
  • Ability to collaborate with team members on customer accounts and concerns

COMPLETE JOB DESCRIPTION

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