Customer Success Specialist

Location: Remote
Compensation: Hourly
Staff Reviewed: Fri, Feb 09, 2024
This job expires in: 16 days

Job Summary

A company is looking for a Customer Success Specialist - Remote Ok.

Key Responsibilities:
  • Engage customers through various communication channels to demonstrate the product and present optimal use methods
  • Meet or exceed goals for customer inquiry response and proactive engagement through phone, email, and chat communications
  • Ensure 100% customer satisfaction by resolving inquiries in a timely and efficient manner

Required Qualifications:
  • High school graduate or equivalent
  • 1-3 years of customer support, account management, or professional business experience
  • Availability from 7:30 AM - 4:00 PM Pacific Time, Monday through Friday
  • Typing speed of 50+ words per minute
  • Proficiency with Salesforce CRM and Microsoft Office

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