Customer Success Specialist

Job Summary

A company is looking for a Customer Success LLM Onboarding & Prompt Specialist.

Key Responsibilities

• Guide new dealerships through onboarding, setup, and first value realization
• Refine AI prompts and workflows for dealership-specific use cases
• Triage and respond to customer support inquiries related to AI behavior and configuration

Required Qualifications

• 5+ years in Customer Success, onboarding, implementation, or support at a SaaS company
• Strong familiarity with LLMs, ChatGPT, prompt engineering, or agent workflows
• Ability to communicate complex AI concepts in simple terms to non-technical users
• Highly organized and proactive in customer follow-ups
• Bonus: Experience in automotive, dealership tech, or operations