Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist.

Key Responsibilities

• Consult with customers to provide training, education, troubleshooting, and problem resolution
• Coordinate product demos and collaborate with departments to support customer success
• Maintain organized task lists and escalate at-risk customers proactively

Required Qualifications

• Passion for delivering a positive customer experience through various communication channels
• Experience in a customer-facing role within a cross-functional organization
• Previous experience in B2B Customer Support, Customer Success, or Account Management is a plus
• Availability to work 8:30am-5:30pm CT (M-F)
• Background in the SaaS industry or equipment maintenance is advantageous