Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist for the night shift.

Key Responsibilities

• Provide training, education, troubleshooting, and problem resolution for customers
• Collaborate with various departments to ensure customer success and escalate at-risk customers
• Maintain organized task lists and create strong customer relationships through exceptional service

Required Qualifications

• Passion for delivering a positive customer experience through various communication channels
• Experience in a customer-facing role within a cross-functional organization
• Availability to work 11:00pm - 8:00am CT (Sun-Thurs)
• Previous experience in B2B Customer Support or Customer Success is a plus
• Background in the SaaS industry or equipment maintenance is preferred