Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to provide support to customers regarding product usage and functionality.

Key Responsibilities

• Acquire in-depth knowledge of various products and modules
• Set up and configure new CRM accounts and perform training for new and existing dealers
• Answer customer inquiries and troubleshoot software problems

Required Qualifications

• 3-5 years of customer service experience supporting software products
• Previous experience with Level One customer support and CRM systems preferred
• Strong organizational skills to manage multiple customer interactions
• Ability to develop knowledge of products and troubleshoot customer inquiries
• Willingness to interact professionally with customers to enhance their experience