Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist (Mid-Market).

Key Responsibilities

• Manage the contract renewal cycle for assigned customers, ensuring high retention rates
• Proactively identify customer needs and provide accurate renewal quotes 90 days prior to contract expiration
• Document client interactions and collaborate with sales teams to drive incremental revenue opportunities

Required Qualifications

• Education: Associate's degree or equivalent
• 2+ years of experience in Customer Success, Sales Development, or Business Development
• Experience in a B2B SaaS company or K12 industry preferred
• Knowledge of Salesforce or other CRM software
• Ability to understand client buying cycles and procurement processes