Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist (Mid-Market).

Key Responsibilities

• Manage the contract renewal cycle for assigned customers, ensuring high retention rates
• Create and deliver accurate renewal quotes, documenting all client interactions
• Collaborate with sales teams to identify upsell/cross-sell opportunities during the renewal process

Required Qualifications

• Education: Associate's degree or equivalent
• 2+ years of experience in Customer Success, Sales Development, or Business Development
• Experience in a B2B SaaS company or K12 industry preferred
• Track record of meeting or exceeding goals in a quota-carrying role
• Familiarity with Salesforce or other CRM solutions is preferred