Customer Success Specialist

Job Summary

A company is looking for a Customer Specialist, Inbound, supporting the Eastern United States remotely.

Key Responsibilities

• Act as the first point of contact for lenders, real estate agents, and borrowers, providing education on the Knock Bridge Loan
• Answer and resolve inquiries regarding programs and troubleshoot technical issues
• Continuously learn and support team members while managing ad-hoc projects as needed

Required Qualifications

• A minimum of 3 years of relevant experience
• Flexibility to work Eastern hours from 9 am to 6 pm
• Real estate license preferred but not required with relevant experience
• Recent experience in a real estate position or working with real estate agents
• High school diploma or equivalent experience