Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist (Remote).

Key Responsibilities

• Act as the primary contact for customers using SaaS and connected hardware products
• Develop and maintain strong relationships to turn customers into advocates
• Track KPIs and customer health metrics to support retention and predict risks

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or client-facing SaaS/hardware support
• High emotional intelligence with the ability to communicate empathetically
• Proven ability to manage challenging situations effectively
• Strong organizational and time-management skills
• Familiarity with HubSpot, Jira, or similar tools