Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to manage a dedicated portfolio of SMB customers and drive their success using the platform.

Key Responsibilities

• Build and manage relationships with key customer stakeholders
• Develop and execute Customer Success Plans and conduct regular Business Reviews
• Monitor customer usage and engagement, ensuring successful renewals and identifying expansion opportunities

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar role in a B2B SaaS environment
• Proven success in driving retention, renewals, and customer satisfaction
• Strong analytical mindset with the ability to translate insights into action
• Experience with CRM platforms or customer communication tools is a plus
• Bachelor's degree or equivalent professional experience