Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist - Remote.

Key Responsibilities

• Engage customers through inquiry response and proactive outreach to demonstrate product usage
• Meet or exceed goals for customer inquiry response and engagement via phone, email, and chat
• Develop trusted advisor relationships with customers and ensure 100% satisfaction by resolving inquiries efficiently

Required Qualifications

• High school graduate or equivalent required
• 1 - 3 years of customer support or account management experience required
• Availability from 7:30 AM - 4:00 PM Pacific Time, Monday through Friday
• Typing speed of 60+ words per minute required
• Proficiency with Salesforce CRM and Microsoft Office strongly preferred