Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to manage customer requests and support internal teams.

Key Responsibilities

• Manage customer communication and support internal teams by handling customer requests
• Utilize ticketing software to track and resolve customer support issues
• Provide inbound and outbound support to customers through phone and email

Required Qualifications

• 2+ years of customer support experience with ticketing responsibilities
• 1+ year of experience with Jira, Salesforce, or similar ticketing software
• 1+ year of inbound customer support phone experience
• Associate degree or equivalent certifications in customer support or technical support preferred
• Experience in digital marketing or related fields is a plus