Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to enhance customer outcomes and drive product adoption.

Key Responsibilities

• Monitor data risk and conduct platform health checks to track improvements
• Plan success sessions and manage churn risk by building proactive protection plans
• Identify expansion opportunities and connect adoption recommendations across product offerings

Required Qualifications

• 2-5 years in Customer Success operations or Program Management, preferably in data protection
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field; MBA preferred
• Proficiency with digital customer success platforms and marketing automation tools
• Working knowledge of Veeam offerings and strong analytical skills for data interpretation
• Experience facilitating QBRs and effective stakeholder management skills