Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to drive customer retention and sales growth through support of customers with their digital solutions.

Key Responsibilities

• Achieves sales targets for assigned accounts to enhance customer retention and sales growth
• Provides consultative upselling and service by leveraging product knowledge and expertise
• Monitors the success of digital courses to ensure a positive customer experience

Required Qualifications

• Minimum of 2 years of experience in a relationship-based role, such as customer or account management
• Demonstrated understanding of technology and experience with digital products
• Some direct sales experience preferred
• Bachelor's degree or equivalent experience preferred, especially in a higher education environment
• Ability to analyze data and apply insights to drive results