Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist who will serve as the primary contact for school level and small district administrators.

Key Responsibilities

• Provide inbox and phone support to address administrator inquiries and resolve issues
• Offer guidance on pricing, sales policies, and account management
• Maintain accurate records of customer interactions and support growth projects

Required Qualifications

• Bachelor's degree and a minimum of 2 years of related experience, or an advanced degree without experience, or equivalent work experience
• Legal right to work in the United States
• Must be able to work full-time in PST or MST time zones
• Experience in customer support or account management roles
• Familiarity with CRM and ticketing tools is preferred