Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to onboard and train new customers remotely within the United States.

Key Responsibilities

• Onboards new customers to RepairLogic and estimateIQ, providing initial 6-week implementation support
• Identifies at-risk customers and implements targeted campaigns for improvement in product usage
• Responds to customer inquiries and resolves issues, maintaining valid customer account information in the CRM

Required Qualifications

• General Education Degree or equivalent
• Prior experience with Microsoft Dynamics CRM is preferred
• SaaS/Software and/or product experience is highly preferred
• Strong organizational skills with the ability to prioritize tasks
• Ability to develop and foster business relationships with customers