Customer Success Specialist

Job Summary

A company is looking for a Carrier Customer Success Specialist to manage customer relationships and ensure satisfaction.

Key Responsibilities

• Manage and resolve customer disputes related to billing, service, and contracts
• Generate and present Customer Scorecards for quarterly business reviews, highlighting performance and opportunities
• Drive customer renewals and retention, identifying upsell and cross-sell opportunities

Required Qualifications

• Bachelor's degree in business, communications, or a related field
• At least 3 years of experience in customer success, account management, or sales in the telecommunications industry
• Strong knowledge of carrier services, products, and contracts
• Proficient in Microsoft Office, CRM, and billing systems