Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to support the long-term success of strategic accounts.

Key Responsibilities

• Provide proactive support for Strategic Accounts, resolving product inquiries and ensuring effective communication
• Build strong relationships with customers, capturing feedback and addressing complex issues
• Drive product adoption by educating customers on features and best practices while maintaining operational excellence

Required Qualifications

• 1-2+ years in a customer-facing role such as Customer Success, Account Management, Support, or Business Development
• Experience with SaaS platforms preferred; legal tech experience a plus
• Ability to quickly learn and understand new technologies and product features
• Demonstrated experience leveraging AI tools and technologies to improve workflows
• Highly adaptable and comfortable working in a dynamic environment