Customer Success Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Tue, Feb 24, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Success & Retention Specialist.

Key Responsibilities

Manage renewals and lead renewal conversations
Conduct proactive outreach and handle cancellation calls
Build trusted relationships and monitor customer health scores

Required Qualifications

3-5 years in Customer Success, Account Management, or SaaS retention roles
Proven experience with renewal and cancellation conversations
Strong commercial instinct and comfort discussing contracts
High emotional intelligence and resilience under pressure
Experience with HubSpot, Jira, or similar CRM tools

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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