Customer Success Specialist

Job Summary

A company is looking for a Customer Success & Retention Specialist.

Key Responsibilities

• Manage renewals and lead renewal conversations with confidence
• Conduct proactive outreach to at-risk customers and identify upsell opportunities
• Build trusted relationships and collaborate with internal teams to resolve customer issues

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or SaaS retention roles
• Proven experience in leading renewal and cancellation conversations
• Strong commercial instinct with confidence in discussing contracts and pricing
• Experience with HubSpot, Jira, or similar CRM tools
• Fluency in English; additional European languages are an advantage