Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist (CSS) to support small to mid-sized customer accounts in their engagement with a SaaS platform.

Key Responsibilities

• Manage small account relationships and conduct regular check-ins to assess usage and needs
• Provide refresher training and support to customers, addressing usage-related questions and clarifying functionality
• Assist the Strategic Account Manager with follow-up tasks and coordination related to enterprise accounts

Required Qualifications

• 1-3 years of experience in a SaaS or technology environment
• Ability to manage multiple customer relationships effectively
• Highly organized with strong follow-up and documentation skills
• Comfortable learning and working with new software platforms