Customer Success Specialist

Job Summary

A company is looking for a Shop Solutions Customer Success Specialist.

Key Responsibilities

• Onboards new customers to RepairLogic and estimateIQ, providing initial 6-week implementation support
• Identifies at-risk customers and implements targeted campaigns to improve understanding and usage of products
• Responds to customer inquiries and resolves issues while managing customer interactions through CRM

Required Qualifications

• General Education Degree or equivalent required
• Prior experience using Microsoft Dynamics CRM preferred
• SaaS/Software and/or product experience highly preferred
• Strong organizational skills with the ability to prioritize tasks
• Ability to develop and foster business relationships with customers