Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to manage high volume inbound calls and provide support to individuals seeking legal assistance.

Key Responsibilities

• Handle 10-15 inbound calls per hour, providing compassionate support and routing inquiries to the appropriate contacts
• Gather required intake information and accurately enter caller data into the system
• Follow pre-set scripts and maintain compliance with call handling standards

Required Qualifications

• 1-2+ years of call center or customer service representative experience
• Tech-savvy with the ability to navigate multiple systems and troubleshoot issues independently
• Ability to work in a 24/7 environment, including evenings, nights, weekends, or holidays
• Reliable high-speed internet and a quiet, professional home workspace
• Comfortable following strict scripts and templates