Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist Fixed Operations.

Key Responsibilities

• Develop productive relationships with the CSM team to enhance customer service and product adoption
• Provide guidance and training to clients on CDK product functionality and industry standards
• Document dealer engagements and escalate issues to ensure client success and satisfaction

Required Qualifications

• Minimum of 3 years of retail automotive experience
• Extensive knowledge of dealership fixed operations processes and workflows
• Ability to influence internal and external stakeholders effectively
• Strong organizational and time management skills
• Experience in handling high-stress interactions with empathy