Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to enhance customer experience and retention.

Key Responsibilities

• Manage operational relationships with clients, including onboarding, training, and ensuring customer satisfaction
• Collaborate with sales teams to implement customer success strategies and maintain effective communication with stakeholders
• Oversee the timely delivery of customer deliverables and support key events as assigned

Required Qualifications

• Minimum of a bachelor's degree in a business or IT-related field, or equivalent experience
• Up to 3 years of relevant customer success or management experience, preferably in Fintech, SaaS, or Financial Services
• Experience managing multiple customer deliverables concurrently
• Strong stakeholder management and organizational skills with good business acumen
• Intermediate technology skills, including proficiency in MS Office and reporting tools; fluency in English required, with additional Spanish or Portuguese a plus