Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to support their team in the Fertility industry.

Key Responsibilities

• Act as a liaison between various teams to determine eligibility for Refund Plans and manage client communications
• Educate clients on Refund Plans and address customer issues with professionalism and integrity
• Collaborate with internal departments to maintain client files and ensure compliance with procedures

Required Qualifications

• Minimum of 5 years' experience in Fertility Customer Service, patient care, or clinical administration
• Bachelor's degree in Business Administration, Marketing, or a related field
• Strong critical thinking and business acumen
• Proven track record in executing lead conversion through diligent client management
• Previous IVF clinical experience is a plus