Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to manage and deliver high-priority client and internal projects.

Key Responsibilities

• Manage overall operational relationships with assigned clients, ensuring onboarding, implementation, and training while maintaining high customer satisfaction
• Partner with sales to execute customer success strategies and maintain effective communication with stakeholders
• Oversee timely delivery of customer deliverables and coordinate internal resources for seamless execution

Required Qualifications

• Minimum bachelor's degree in a business or IT-related field or equivalent experience
• Up to 3 years of relevant customer success or management experience, preferably in Fintech, SaaS, or Financial Services
• Experience managing multiple customer deliverables concurrently
• Strong stakeholder management and organizational skills
• Fluent in written and spoken English; proficiency in Spanish or Portuguese is a plus