Customer Success Specialist

Job Summary

Customer Success Specialist, responsible for enhancing partner experiences and building strong relationships through outstanding support and service, in a full-time remote position.

Key Responsibilities

• Respond to partner queries across various communication channels in a timely manner
• Manage a small portfolio of partner accounts, ensuring engagement and satisfaction
• Deliver training sessions and gather partner feedback to improve products and services

Required Qualifications

• At least 3 years of experience in sales or customer support-related roles
• Excellent proficiency in Italian and good proficiency in English
• Proven experience with CRM software, such as Salesforce
• Strong presentation and negotiation skills
• Ability to work with minimal supervision and meet deadlines