Customer Success Specialist

Job Summary

Customer Success Specialist, a remote full-time position responsible for managing inbound technical support requests, troubleshooting product issues, and providing customer support through various channels.

Key Responsibilities

• Act as a primary point of contact for inbound support requests and respond promptly to support calls, chats, and emails
• Troubleshoot and diagnose product, system, and service-related issues while managing customer escalations
• Collaborate cross-functionally to support process improvements and operational efficiency

Required Qualifications

• Bachelor's degree preferred
• 1+ years of direct customer service experience required
• Strong technical aptitude and organizational skills
• Proficiency with Windows and Microsoft Office Suite applications
• Knowledge of surplus lines tax filing preferred