Customer Success Specialist

Job Summary

Seeking an ambitious and motivated individual, the full-time remote Customer Success Specialist will support customers through various communication channels, resolve technical issues, and maintain plugins while actively collaborating with the team.

Key responsibilities

• Support customers via the ticketing system, social media, and other communication channels
• Resolve questions and issues by combining technical expertise with customer service
• Document bugs and assist in maintaining existing plugins and extensions for the development team

Required qualifications

• Basic PHP experience and knowledge
• Basic experience with JavaScript/jQuery
• Basic experience with WordPress action/filter hooks
• Experience with HTML5 and CSS3
• Experience with web-browser Developer Tools for troubleshooting CSS/JavaScript issues