Customer Success Specialist

Job Summary

Working remotely on a contract basis, the Customer Success Specialist will manage client relationships, facilitate platform migrations, and ensure a positive experience for internal and external users while leveraging a technical background in Cisco and CRM systems.

Key responsibilities

• Manage a portfolio of clients, providing support and guidance throughout the customer journey
• Facilitate the migration of customers to new platforms, ensuring seamless transitions
• Utilize case management tools and CRM platforms to track customer health and engagement

Required qualifications

• 3+ years of experience in customer success, technical account management, or a customer-facing technical enablement role
• Technical background in Cisco
• Experience with platform migrations
• Proficiency with CRM platforms, preferably Salesforce
• Strong understanding of IT infrastructure concepts