Customer Success Specialist

Job Summary

To support customer success initiatives, the part-time Customer Success Specialist will provide day-to-day support via software chat and email, conduct design queue reviews, and troubleshoot client issues while collaborating with colleagues in a remote setting.

Key responsibilities

• Provide daily support on software chat and email
• Conduct daily reviews of the design queue to ensure a smooth process
• Troubleshoot issues while maintaining communication with clients and collaborating with colleagues

Required qualifications

• Located in MST or PST time zones
• Able to work from 2-6pm PST, Monday to Friday
• Familiarity with solar design and installation preferred; roofing and construction experience considered
• Self-starter with a proactive approach to problem-solving
• Desire to innovate and find solutions in a fast-paced environment