Customer Success Specialist

Job Summary

Supporting and growing the existing customer base, the full-time remote Customer Success Specialist will manage inbound customer interactions, address account management needs, and identify expansion opportunities while ensuring customer satisfaction and value maximization.

Key responsibilities

• Answer inbound customer calls and requests related to account management and product usage
• Develop an understanding of each customer's business to provide informed guidance and recommendations
• Collaborate cross-functionally with various teams to resolve customer issues efficiently and support customer adoption

Required qualifications

• 1-3 years of experience in a customer-facing role such as Customer Success, Sales Support, or Account Management
• Comfort managing a high-volume inbound interaction environment
• Technical aptitude with the ability to learn and explain software and cloud services
• Experience or familiarity with Intuit products, Microsoft 365, or managed IT/security services preferred
• Ability to identify customer needs and uncover growth opportunities