Customer Success Specialist

Job Summary

To support client success and retention, the full-time Customer Success Specialist will serve as the primary strategic liaison for a portfolio of live clients, conducting reviews, monitoring issues, and collaborating with internal teams while working in a hybrid office environment in South Jordan, Utah.

Key responsibilities

• Build and maintain trusted relationships with clients, serving as their primary point of contact
• Conduct Strategic Partner Reviews to assess client health and identify growth opportunities
• Coordinate with internal teams to resolve issues and ensure client satisfaction

Required qualifications

• Bachelor's degree in a related field or equivalent experience
• 2+ years of experience in customer success, account management, or a client-facing role
• 4+ years of experience in the Healthcare IT industry
• Project management skills with the ability to manage multiple client relationships
• Experience with CRM tools for account tracking and activity documentation