Customer Success Specialist

Job Summary

Fluent in Mandarin and English, the full-time remote Customer Success Specialist will support the Account Management Team by managing day-to-day operations, including order management and delivery coordination, while serving as a key contact for escalations from platform partners.

Key responsibilities

• Provide day-to-day support to the Account Management Team to meet performance targets
• Coordinate delivery dates, handle complaints, and manage return and reship requests
• Act as a point of contact for customer service escalations, ensuring timely issue resolution

Required qualifications

• Experience in strategic operations, transportation, or fulfillment operations
• Fluency in both Mandarin and English (written and spoken)
• Ability to collaborate cross-functionally to drive results
• Strong attention to detail and analytical skills for data interpretation
• Experience thriving in fast-paced environments while managing multiple priorities